Please read these terms alongside your completed forms and written booking confirmation. We agree each dog's individual care and medical permissions separately. Submitting an enquiry does not reserve dates.
Full and honest information
You agree to provide complete and accurate information about your dog. Please disclose behaviour, health, routines, anxieties, reactivity, toileting, barking, destructive behaviour, phobias and anything else that could affect your dog, people, resident dogs, other guests, our homes or neighbours. Suitability is always decided with welfare and safety first.
Emergency contact and safety
You must nominate a reachable emergency contact at a different address who can collect and care for every dog on your booking if needed. If welfare or safety means a dog cannot remain in our care, we will contact you and your emergency contact and ask for prompt collection. Any charges or refund will be assessed fairly according to the circumstances and your legal rights.
Introductions and trials
Before a dog's first holiday boarding stay, they must complete at least two daycare trial visits and one overnight trial. We may agree extra visits if they need more time to settle. You must be available to collect during a trial if needed. We agree trial dates and charges separately. A successful trial does not guarantee every future booking will be suitable.
Health and changes
Dogs must arrive in good health. Tell us about illness, vaccination, medication, behaviour, routine, season or emergency-contact changes before care. A dog with a suspected contagious condition may need to be collected promptly; we will seek veterinary advice and handle any charges or refund fairly in light of the circumstances and your legal rights.
Arrival and collection times
Agreed drop-off and collection times are appointments. If you expect to be more than 15 minutes late, contact us before the arranged time so that another time can be agreed. Availability outside the agreed time cannot be guaranteed.
Payments and confirmation
We confirm the service, home, dates, price and any special charges separately. A 20% deposit secures agreed dates. The remaining balance is due seven days before arrival. A booking is confirmed only when we accept it and receive the required forms and payment. If payment is missing, we will remind you; if we receive neither payment nor contact, we may cancel the booking and release the dates. There is no daily late-payment fee.
Cancellations
If you cancel, the 20% deposit is non-refundable and non-transferable, subject to your statutory rights and the requirement that any amount retained is fair and proportionate to our direct loss. Please cancel in writing by email, text or Facebook message. Any further cancellation charge is assessed fairly in the circumstances rather than charged automatically. If we cancel or cannot provide the agreed service, we will refund sums due to you under your legal rights.
Contact with other dogs
With your dog-specific consent, social-care dogs may have supervised contact with compatible dogs from other households. Dogs from separate households are never left together unsupervised or housed together overnight. Solo care is in a Daxie Den home with no resident dogs and no mixing with other client households. Dogs from the same household may share sleeping space or a feeding room only where each dog's individual record names the permitted siblings and the arrangement remains suitable.
Puppies
Where suitable, puppies may receive supervised, positive social experiences with people and compatible dogs. Training is force-free and reward-based, exercise is appropriate to age and development, and rest or separation is provided when needed.
Food, supplies and veterinary costs
You must provide enough food, medication and agreed supplies. Tell us about allergies and written medication instructions. Additional agreed supplies and reasonable veterinary or transport costs follow your dog's individual medical permissions and your legal rights.
Medical emergencies
We will try to contact you and your emergency contact promptly. Where time is critical, we will seek veterinary advice and act in line with your dog's individual emergency permissions, recorded treatment limit and welfare needs. A dog showing signs of infectious disease will be separated while veterinary advice is sought.
Walks, leads and photographs
Walks outside the home and walks with other dogs follow each dog's separate permission. Dogs are normally exercised on a secure collar or harness and lead. Off-lead activity is only in a secure enclosed area unless separately agreed in writing. Public photos and videos require a separate choice for each dog; declining them does not prevent care.
Continuity of care
If serious accident or illness affects a Daxie Den carer, suitable emergency cover will be arranged, involving your emergency contact wherever possible and using Daxie Den's boarding provision as far as possible.
Vaccinations and parasite control
Dogs must meet our vaccination requirements, or have accepted titre-test evidence, and be appropriately treated for fleas, ticks and worms. Courses should be complete at least two weeks before boarding. We check the evidence before care starts. Tell us about recent illness or possible infectious exposure so we can plan safely; a kennel or large-daycare visit does not automatically rule your dog out.
Dogs in season
Depending on the service and circumstances, we may be unable to accept an unneutered female who is due in, in or around a season. Tell us the expected dates at enquiry and again before arrival.
Transport
When we transport a dog, they will be safely restrained by a suitable crate, guard or harness. We minimise time left in a vehicle, monitor conditions and arrange alternative transport if necessary. Illness during travel is assessed and veterinary help sought when needed.
Late collection or abandonment
If a dog is not collected within two days of the agreed date and neither the owner nor emergency contact can be reached, the dog may be treated as abandoned and appropriate welfare arrangements made.
Our commitment
Daxie Den will provide agreed services in a reliable, caring and trustworthy manner. Nothing in these terms excludes responsibilities that cannot lawfully be excluded, including liability arising from our negligence.
Not sure whether something applies?
Please ask before booking. We would always rather know more about your dog and find the right plan together.
Tell us about your dog